Returns & Exchanges

At Porta, we want you to be completely satisfied with your home decor and furniture. If your selection isn't the perfect fit, you can return your items within 30 days of delivery for a full refund or exchange.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all hardware and assembly instructions are included to prevent damage during transit.

3

Attach Shipping Label

Download and print your prepaid return shipping label from the portal and affix it clearly to the outside of your box.

4

Drop Off and Refund

Drop your package at any authorized carrier location; once our warehouse inspects the items, your refund will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing