Frequently Asked Questions

Everything you need to know about bringing Porta home.

What is the standard delivery timeframe for furniture?

Most in-stock furniture items are delivered within 7-14 business days. Custom or made-to-order pieces may take 4-8 weeks depending on the artisan's schedule.

Do you offer White Glove delivery and assembly?

Yes, we offer White Glove service for a flat fee. This includes room-of-choice delivery, professional assembly, and the removal of all packaging materials.

What is your return policy for home decor?

You can return unused decor items in their original packaging within 30 days of delivery. Please note that large furniture items may be subject to a 15% restocking fee.

How can I track the status of my order?

Once your order ships, you will receive an email with a tracking link. You can also monitor your status by logging into your Porta account and visiting the 'Order History' section.

Are your materials sustainably sourced?

Sustainability is core to Porta. We prioritize FSC-certified woods, recycled textiles, and low-VOC finishes to ensure our products are safe for your home and the planet.

What payment methods do you accept?

We accept all major credit cards, PayPal, and flexible financing options through Affirm, allowing you to pay for your home upgrades over time.